Returns: Live crickets and food Items cannot be returned. If you are dissatisfied with your product for any reason, please let us know by emailing firstname.lastname@example.org
Live arrival guarantee: We do our best to ensure live arrival of all orders. Some die off during the shipping process is possible. However, we will gladly replace your order if more than half of your shipment is dead on arrival. Please take pictures of the dead crickets and contact us within 24 hours of receiving your order.
Cold Weather Protection: Between from October to April, we ship our crickets with additional protection from the cold Minnesota weather. This protection will add $2 - $5 to the cost of shipping each package, depending on its size.