Shipping.
- Orders for live crickets are only shipped Mon-Wed. During winter months shipments may be delayed due to weather/temp at our discretion to help ensure the crickets survive the trip.
- If an item is listed as Out of Stock, you will be notified and the order will be processed when the product becomes available.
Shipping Options
- Local Pickup is available at our Moorhead, MN location on select days. Please contact sales@revierfamilyfarms.com for details.
- Domestic Shipping to the Continental United States is available
- International Shipping is not available at this time.
- Potential Service Interruptions: Orders may take longer to arrive due to variables outside our control. Should orders be delayed, we will notify all customers with active orders.
Returns: Live crickets and food Items cannot be returned. If you are dissatisfied with your product for any reason, please let us know by emailing sales@revierfamilyfarms.com
Live arrival guarantee: We do our best to ensure live arrival of all orders. Some die off during the shipping process is possible. However, we will gladly replace your order if more than half of your shipment is dead on arrival. Please take pictures of the dead crickets and contact us within 24 hours of receiving your order.
- If crickets are not moving upon arrival do not assume they are dead. In cold weather, crickets will naturally go into hibernation and may take several hours to warm back up to room temperature.
- We do not guarantee live arrival if the crickets have be sitting outside for more than 1 hour after delivery.
- We do not guarantee live arrival in the case of weather events, natural disasters, or acts of God.
- Guarantee only applies if 1-2 day shipping is selected.
Cold Weather Protection: Between from October to April, we ship our crickets with additional protection from the cold Minnesota weather. This protection will add $2 - $5 to the cost of shipping each package, depending on its size.